Hotel Services and Facilities

Play to your strengths at Pullman & Mercure Melbourne Albert Park with services and facilities designed for entrepreneurs, families, and adventurers. Experience easy A to B connections with hotel arranged transfers, get energized in the swimming pool and FIT Lounge, and network in our Executive and Connectivity Lounges. 

  • Airport Transfers

    Let the concierge team take the stress out of airport transit with a selection of transfer options. 

    Starbus Shuttle Service

    $27.00 per adult or $50.00 return & $12.00 per child aged between 4-14 for a one-way journey, infants travel free of charge, a discounted round trip is also available.

    Starbus runs from Melbourne Airport between the hours of 6:00am to 9:00pm & departs approximately every 15 minutes. Starbus collections from our hotel start at 4:45am until 8:45pm, with a collection at 45 minutes past the hour, provided it is pre-booked.

    Please collect your luggage on arrival and then call Starbus on 03 8378 8700 to advise you are ready to go.

    Book your Starbus shuttle HERE.

    If you require further assistance contact the concierge team HERE or call +61 3 85542570.

    Corporate Taxis & Luxury Transfers

    A luxury corporate car, Range Rover sport or limousine service can be arranged as part of an executive airport transfer. Contact the concierge team HERE or call +61 3 85542570.

    For the same fare as a taxi, but just a little fancier, we recommend Melbourne’s Euro Taxi service available 24/7. Book your Euro Taxi HERE.

  • Concierge

    Experience a new side of Melbourne with the expert recommendations from Rhett Constantine, our Chief Concierge and the President of Les Clefs d’Or.


    “The passionate industry we are in today, all started for me back in 1998 with Accor Hotels & Resorts. Throughout my years of service, I realised that I could offer guests, worldwide & domestic, professional service with the ability to achieve the unachievable. As the President of Les Clefs d’Or, my job is not only to provide extensive local insights, but to ensure that our guests see and receive ongoing memorable experiences.”

    To contact Rhett prior to your next stay at Pullman & Mercure Melbourne Albert Park call +61 3 8554 2570 or CLICK HERE


  • Executive Lounge - currently closed.

    Upgrade your accommodation* and up your game at our Executive Lounge.  Experience all the perks of the Lounge located on the top floor of Pullman Melbourne Albert Park with expansive city and lake views. Get down to business, network or take a break to fuel your performance in an upscale and comfortable setting. Make use of a boardroom available for private meetings, dedicated business facilities and all-day snacks to boost creativity and productivity or unlock new opportunities. Executive Hour encourages relaxation with a tempting bar and canapé selection. 


    A versatile space for up to eight people, the private boardroom can be used for meetings, interviews, and even private dining. A Samsung SmartTV makes presentations simple and catering can be arranged with prior notice to suit your event requirements. Booking is recommended and charges may apply for some services. To make your booking or to find out more, email us on

    Executive Hour

    A gourmet selection of beer, wine, soft drinks, and canapés are served daily from 4.30pm - 6.30pm exclusively to Executive Lounge guests.  

    *Access to the Executive Lounge is available to guests residing in the Pullman Melbourne Albert Park when the applicable upgrade fee or room type choice is selected. Platinum ALL members receive complimentary access only when a valid booking is made at the Pullman Melbourne Albert Park.

  • Fit Lounge

    Step into the hotel’s fully equipped Fit Lounge. Spacious, climate controlled and equipped for high-intensity workouts or sauna sessions. Cardio and crossfit is taken care of with treadmills, bikes, resistance machines and multi-station weight equipment. Take it easy or sweat it out in the sauna, heated pool and chill out zone. Towels and water are provided as well as flatscreen TV and audio systems to keep you in the zone for longer.

    Fit Lounge access is from morning (06:00am) until night (11:00pm) for fitness that suits your schedule.

  • Swimming Pool

    Heated for year-round swimming and family friendly, the hotel’s indoor pool is the perfect spot to relax and revitalize or make a splash with the kids. You will find the pool conveniently located next to the FIT Lounge and easily accessible via the same entrance. A hot tub, and sauna is also available.

    (Please note that adult supervision is required at all times in the pool area for children under 16 years)

  • Connectivity Lounge

    The Connectivity Lounge offers high-speed Wi-Fi, flexible seating options, workstations and printing services to keep you connected to your projects and people.